The Foundation and the Story of On-Site

Who could’ve imagined that a former successful real estate agent, Gail Solomon, and a renowned folk singer from Chicago, Ellen Dee, would develop a partnership that would change an industry forever?

One Ad in the Paper Made it Possible
Seeking new careers, both had responded to the very same ad and both were hired on the spot. They soon discovered that the company they were working for had an apparent lack of ethics and integrity that they simply could not support. In fact, it led them both to quit. Born entrepreneurs, Solomon and Dee started their own business.

With the dawn of word processing and laser printers, they took a course in laser printer service. They were taught that costly repairs could be avoided and downtime reduced. They set out on a course to do it differently. They found that their competitors were doing a “mow, blow and go” job using canned air, which would simply blow the paper fibers, toner and dirt even deeper into the working assemblies.

With tremendous foresight, they recognized that this industry was on the verge of a dramatic change. Laser printers were going to become commonplace and the need to educate people was critical. With this knowledge, they pursued laser printer maintenance, teaching the end users how to extend the life of their printers and avoid unnecessary costly repairs.

It was an ethical approach and a novel idea that Solomon and Dee established as the foundation for their business, combined with the convenience of service... On-Site!

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